Delivery Information

Thank you for choosing ShopKet for your shopping needs. We strive to provide a seamless shopping experience, which includes reliable delivery services to ensure your products arrive on time and in perfect condition. Please read through our delivery information below for all the details about how we process and ship your orders.

1. Order Processing

• Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email will include the details of your purchase and estimated delivery time.
• Order Processing Time: All orders are processed within 1-2 business days. Please note that this excludes weekends and public holidays. Orders placed on weekends or holidays will be processed on the next available business day.

2. Delivery Time

• Standard Delivery: Delivery times vary depending on the shipping address, but typically, you can expect your order to arrive within 5-7 business days from the date of order processing.
• Express Delivery: For quicker delivery, we offer express shipping options that will ensure your order arrives within 2-3 business days. Please select this option during checkout if you need your items sooner.
• Remote Areas: Deliveries to remote areas may take longer. We will notify you if your order will be delayed due to the delivery location.

3. Shipping Fees

Shipping costs depend on the weight of your order and the delivery location. Shipping fees will be calculated at checkout, so you will know the exact cost before completing your purchase.

• Free Shipping: We offer free standard shipping of PKR 250.

4. Delivery Partners

We partner with trusted local and international couriers to ensure timely and safe delivery. Our delivery partners include:

• TCS
• Leopard Courier
• Pakistan Post
• Other trusted courier services

We will choose the most appropriate delivery partner based on your location and delivery method selected.

5. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking number through our delivery partner’s website.

If you experience any issues with tracking or need further assistance, feel free to reach out to us at support@shopket.store

6. Order Issues & Delays

While we make every effort to ensure timely delivery, certain factors such as weather conditions, national holidays, or courier-related delays may occasionally cause unexpected shipping delays. If your order is delayed or you encounter any issues, please reach out to us, and we will work to resolve it as quickly as possible.

7. Delivery to P.O. Boxes

We are able to deliver to P.O. boxes. Please ensure that the P.O. Box address is correctly entered during checkout.

8. Delivery Confirmation and Signature

For security reasons, some orders may require a signature upon delivery. If you are not available to receive the package, a notice will be left with instructions for how to reschedule or pick up your order from a local collection point.

9. Damaged or Missing Items

If you receive a damaged or incorrect item, please contact us immediately at support@shopket.store within 48 hours of receiving your order. We will work with you to resolve the issue, including issuing a replacement or processing a return.

10. International Shipping

At this time, we only offer delivery within Pakistan. We do not offer international shipping, but we may expand our delivery options in the future.

11. Returns & Refunds

For information regarding returns and refunds, please refer to our Return and Refund Policy page.

12. Contact Us

If you have any questions or concerns regarding the delivery of your order, please feel free to contact us:

ShopKet Customer Service Email: support@shopket.store 

Thank you for shopping with ShopKet. We appreciate your business and are committed to providing excellent service and delivery experience