Privacy Policy

Effective Date: January 21, 2025

we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.shopket.store and make purchases through our online store. By using our website, you consent to the practices described in this policy.

Please take a moment to review this privacy policy carefully. If you have any questions or concerns regarding our privacy practices, please contact us at support@shopket.store

1. Information We Collect

We collect the following types of information from you when you use our website:

a) Personal Information

When you make a purchase or create an account, we may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (e.g., credit/debit card details, PayPal information)

b) Non-Personal Information

We may also collect non-personal information automatically as you browse our website. This information includes:

• IP address
• Browser type and version
• Device type
• Location (for providing location-based services)
• Pages visited and time spent on the Site
• Cookies and tracking technologies (for analytics and improving user experience)

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• Order Fulfillment: To process your orders, fulfill purchases, and ship products.
• Customer Service: To respond to customer inquiries, provide support, and resolve any issues or disputes.
• Marketing and Promotions: To send promotional emails, newsletters, and special offers about new products, sales, or events (only if you have opted in to receive them).
• Account Management: To create and manage your customer account, track your orders, and provide you with a personalized shopping experience.
• Improving User Experience: To understand how users interact with our website and enhance the overall shopping experience.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. Cookies and Tracking Technologies

To improve your experience on our website, we use cookies and other tracking technologies. Cookies are small data files that are stored on your device to help remember your preferences and actions on our Site. These technologies allow us to:

• Recognize you when you visit the Site
• Analyze website traffic and user behavior
• Personalize content and advertisements
• Track your purchase history and preferences

You can choose to disable cookies in your browser settings, but please note that doing so may affect the functionality of our website.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following trusted third parties to facilitate our business operations:

• Payment Processors: To process payments and transactions securely (e.g., credit card processors, PayPal).
• Shipping and Delivery Partners: To fulfill orders and ship products to you.
• Service Providers: Third-party vendors who help us with website hosting, data analysis, marketing, and customer support.
• Legal Authorities: If required by law or legal process, we may share your information to comply with regulatory requirements, respond to lawful requests, or protect our rights.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure socket layer (SSL) encryption, firewalls, and secure payment gateways.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: If any of your information is inaccurate or incomplete, you may request that we update or correct it.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we are required to keep it for legal purposes).
• Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or by contacting us directly.

To exercise any of these rights, please contact us at support@shopket.pk.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or external service providers. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our website. The "Effective Date" at the top of this policy will indicate the date of the latest update.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

ShopKet Email: support@shopket.store 

Thank you for shopping with ShopKet. We value your privacy and are committed to safeguarding your personal information.